Terms of service.
What Streta does for a client, who owns what, and what it costs. Short, because the work is short.
The service
You tell us what you need to know about the businesses on a list. We put two or three plain questions to each business and file what it says, in its own words, with our own reading kept in separate columns that say they're ours. That is the whole job: we confirm and complete your record of a business, on demand, with the facts you want. We sell nothing to the businesses we ask, and we don't name you on the calls.
Your list is yours
The list you send us belongs to you. We use it to do your job and for nothing else. We don't sell it or share it. What we learn about each business goes into your file and to no other client.
Who answers for the list
We work on your list for you, and we don't source leads or keep a database of businesses to sell. A request about a record in your list, to see it, correct it or delete it, is for you and for the provider the list came from. What we owe is our own: a request to stop, in any wording, is honored at once by us, and we pass it to you on the row so your outreach can honor it too.
What we add
For every row, your file carries what the business said and what we observed: whether a person answered, whether they answered the question, and the quote. Our readings, such as how helpful a front desk was, sit in their own columns, labeled as inferred. You can weight the two differently.
What comes back
The columns are written down, with a sample row, at streta.ai/docs/integration.
Every business we complete comes back with a result: a definitive answer to what you asked, whatever it says, or no definitive answer, with the reason. A business that asked us to stop comes back as exactly that. A business we didn't call, such as a mobile number, comes back saying so, and it's yours to call. A call that failed on our side is retried until it becomes a result. If the job ends first, we don't deliver that row or charge for it.
You decide who to engage
We report. We don't tell you whom to contact or whom to skip, and we don't skip anyone on a hunch. What you do with the file is your call.
What it costs
$1,500 once, to set up your missions, three of them; a mission after the third is $500. After that, the monthly starts at 25 answers a day, from $2,500 a month: your price for a step is sized to your list and agreed in writing before you pay, starting at $2,500. Each step of 25 a day you add costs what your first one does, so growing is predictable: at $2,500 a step, 50 a day is $5,000 a month, 100 a day is $10,000. The monthly doesn't hold your category for you: other clients who sell what you sell may use Streta too. A month is 22 working days, so 100 a day holds up to 2,200 answers. If a month starts slowly, we run past your pace for a few days to make it up, then settle back to it. An answer is a business that gave a definitive answer to what you asked, whatever it says; what counts as one is agreed with you, in writing, before the job starts. A business with no definitive answer, and one that asked us to stop, come back at no charge and don't count toward what you pay for.
Paying
When you tell us you're in, you get one link: a one-page contract to agree to, then the payment. Nothing starts until it's paid, and if set-up finds this won't work for your list, the refund before launch below gives it all back. There are two ways to start. The launch offer is $2,500 by card, all in: the set-up, then 250 definitive answers, 25 a working day for ten working days, where a slow day is made up the next and we keep going until you have all 250; carry on within a week of that file completing and the monthly has no set-up fee, and after that week it does. The standard start is the set-up and your first month, up front from your bank account ($11,500 at 100 a day), and the month starts a week later, once set-up is done. Either way, the monthly is drafted from your bank account. A month runs from the day it starts, not the calendar month: one that starts on November 18 runs to December 18, and the pace and the answers count inside it. Each month's draft is made before the month ends. If a draft fails, the work holds until it's paid, and the next month starts on the day the last one ended, so paying late doesn't make it longer. An agency's clients are billed through the agency, not by us.
If it isn't a fit
If we find out during set-up that this won't work for your list, we stop and you get your money back. We don't promise results. We promise to say so, in numbers, and the clause has three stages.
Before launch. Until you and we both say go, you get back everything you've paid, the set-up fee included. Before that we check two things. The questions have to be worth asking, something a website can't tell you, and the lines on your list have to be ones we may ring: a business's published line, not a person's cell. And the list has to be big enough for the pace you buy. If either check fails, we stop and send you a short note with the reason in counts, the refund, and what would change the answer, such as a different list or a different conversation. The note is about the fit and never about your business.
Once we've both said go. The set-up fee isn't refundable from there, and the work starts.
The first hundred results of your first job. This is the point of no return, and it's a measurement before it's a refund: it tells us whether the job is working. We count the rows we worked for each definitive answer. At 10 rows an answer or worse, which in a hundred rows worked is ten definitive answers or fewer, it isn't a fit. We stop, and you get back the job or the monthly you've paid, never the set-up fee. Better than that, the job is working and the window has closed.
Either of us can call it. If we call it, it's because we're confident we can't do this. If you call it, we talk first, with the counts in front of us, so that neither of us stops on a bad first day.
Running out of list once the job has started isn't a refund. We size it with you on the call, against your whole market as well as your list, and you're told how long the list lasts at your pace, so running out is a known end and not a failure: you send more companies from that market and the work carries on.
Ending the monthly
The monthly runs month to month and ends at the end of the month you've paid for. We keep your phone numbers for thirty days after that, so a callback to one of them still reaches you.
Calls and texts
We call a business's published line and don't call mobile numbers. We keep a written record of each call and a recording where the business's state allows one. We send a text only in reply to one a person sent to our numbers, at most 3 messages from us in a thread. Message and data rates may apply. Reply STOP to end texts and HELP for help; contact details are below. A request to stop, in any wording, is honored at once and is covered by the do-not-call policy. Some calls are made by people rather than the AI voice, for the lines it may not ring. Those people work for agencies outside the United States that employ them and invoice us; we never contract with a caller directly. They call the businesses on your list, which are your prospects and not your customers, and they keep the same record and the same rules on stopping as the AI voice does.
What we ask of you
Send us businesses and their published lines, not people at home. Tell us if you learn that a business wants no more contact, and we'll close the number.
A do-not-contact list you send us is used for that job and kept for no one else. The numbers that asked us to stop are yours to take away: we give you the list, with the date and their words, whenever you ask.
If you are an agency
If you accept these terms for a client of yours, you tell us you have the authority to do that, and your acceptance is theirs. You promise that you have the right to give us each list you send for that client, and that you will tell us at once if that stops being true. If a business asks you or your client to stop being called, you pass that to us the same day, and we stop. How we ask our questions and how we read the answers is ours and we keep it. We do not offer our service to a client of yours, and if one of them asks us about you, we send them back to you.
Your data and ours
The privacy policy says what we collect and what we never do. It's part of these terms.
Changes
When these terms change, the date at the top changes with them.