What we do with a phone number.
Streta works for businesses that want to know something about other businesses. This page says what we collect while we do that, what we do with it, and what we never do.
Who runs this
Streta is operated by Sixteen Ventures LLC. For one client at a time, we confirm what a business's listing shows and complete what no record has, and hand the answers back to that client. Nothing is offered or sold to the business we contact.
Our role
We work on a client's list, for that client. What we learn is delivered to that client and isn't sold or shared with another. We don't source leads, and we don't keep a database of businesses to sell.
What we collect
- Business listings. A business's name, address, website and the phone number it publishes, from the lists our clients send us and from the business's own public listing.
- What we keep about a business. Public facts: its name, address, hours, its listing and its website. The record that it asked us not to call, which we keep for at least five years. Our own record of when we contacted it and how that ended. What we asked it and what it said, in its own words, kept for the client who asked and for no one else. We do not sell any of it.
- What we keep of a call. Where the law of the business's state allows it, we also keep a recording of the call, and only until we have listened to it, except a small sample kept for quality review, which goes in its turn, and any call that is the record of a request to stop. The written answer stays. When a client leaves, what we hold for their list goes at their request, except the record that a number asked us to stop and our own record that we called it.
- Calls and texts to our numbers. When someone calls, leaves a voicemail or texts one of our numbers, we keep the number it came from, when it came, and what was said or written.
- Visits to this site. The pages that describe Streta use Google Analytics, through Google Tag Manager, to count visits: which pages are read, where a visitor came from, and the kind of device and browser, with cookies. The pages a client works in, and a client's results, carry none of it.
- What you send us on this site. If you price a list with us, the name, email, company and answers you type into the form. If you book a call, the scheduling service you land on keeps what you give it.
What we do with it
The answers go into the file of the client who asked for them. The client reads the file and decides who to engage and how. That's the whole use. We don't build a mailing list from it, and we don't use it to sell anything to the business that answered.
A few companies work for us in the background: the ones that carry our calls and texts, turn speech into text, and host our systems. So do our subcontractors, some of them outside the United States, who do part of the work. They handle the data to do that work for us, under the same rules we keep, and have no purpose of their own.
What we never do
- We never sell or rent a phone number, a message or a recording.
- We don't share mobile information with third parties or affiliates for marketing or promotional purposes. That covers phone numbers that texted us and the fact that they did. Text messaging originator opt-in data and consent aren't shared with any third party.
- We don't send marketing texts. We don't start a text conversation with anyone.
Texting
We send a text only in reply to one that a person sent to one of our numbers. Their text is the opt-in. A thread carries at most 3 messages from us.
- Message and data rates may apply.
- Reply STOP, END, QUIT, CANCEL or UNSUBSCRIBE at any time and the messages end at once.
- Reply HELP for help. We answer with our contact address, hello@streta.ai.
A request to stop in any other wording works too. The do-not-call policy says how we honor it.
Requests to stop
We keep the record that a number asked us to stop for at least five years (47 CFR 64.1200(d)(6)), so that we can honor the request for as long as it stands. We pass the request to the client on the row, so their outreach can honor it too.
Your choices
To stop calls or texts, say so on the call, text STOP, or write to hello@streta.ai, and we stop. A request to see, correct or delete a business's record in a client's list is a request about that list. It belongs to the provider the list came from and to the client who uses it, because we work on the list for the client and don't keep a database of businesses of our own.
Changes
When this page changes, the date at the top changes with it. The terms describe the service itself.